Frequently Asked Questions
Find answers to common questions about our products, services, and ordering process.
B2B Bag Procurement Guide
Sourcing custom eco-friendly bags for your business involves several key decisions: material selection, printing method, order quantity, quality standards, and shipping logistics. This FAQ page addresses the most common questions we receive from B2B buyers, retailers, promotional agencies, and corporate procurement teams who are evaluating Ecoway as their manufacturing partner.
Whether you are ordering 500 custom tote bags for a local event or 100,000 reusable shopping bags for a national retail chain, our team provides the same level of professional service, quality assurance, and transparent communication. The answers below cover everything from minimum order quantities and sample policies to certification requirements and international shipping options.
If your specific question is not covered here, please contact our sales team directly. We typically respond to inquiries within 24 hours with detailed, customized answers based on your unique requirements and target market.
What is your minimum order quantity (MOQ)?
Our standard MOQ is 500 pieces per item as the general starting quantity. Certain materials or customizations require higher MOQs, as shown on each product page. Please contact us for specific requirements.
How long does production take?
Standard lead time is 15-20 days after sample approval. During peak season (September-December) or for very large orders, lead time may extend to 25-30 days. We'll provide a precise timeline with your quotation.
Can you provide samples?
Yes, we offer free samples for existing products. For custom designs, sample fees apply but are refundable upon bulk order. Sample lead time is 7-10 days.
Do you offer custom design services?
Absolutely! We provide full customization including size, material, color, printing, and packaging. Our design team can help bring your vision to life.
What payment methods do you accept?
We accept T/T (bank transfer), PayPal for small orders, and other secure payment methods. Terms are typically 30% deposit, 70% before shipment.
Do you ship internationally?
Yes, we export to 50+ countries worldwide. We work with reliable freight forwarders and can arrange shipping by sea, air, or express courier depending on your needs and timeline.
What certifications do you have?
Our factory is BSCI and ISO certified. We also comply with international environmental standards and can provide relevant documentation for EU and US markets upon request.
How do I get a quote?
Simply fill out our contact form or email us directly with your requirements including product type, quantity, customization needs, and target timeline. We typically respond within 24 hours.
Which bag material is best for my use case?
PP non-woven bags are cost-effective for promotional events and short-term retail use (50-100 uses). Cotton canvas tote bags offer premium durability (500+ uses) and are ideal for retail brands and grocery chains. RPET bags made from recycled bottles appeal to environmentally conscious consumers. PP woven bags provide heavy-duty strength for bulk goods. Our sales team can recommend the best material based on your budget, target market, and intended use.
What printing methods do you offer and which is best?
We offer gravure printing (up to 8 colors, best for large runs with complex designs), screen printing (vibrant colors, ideal for cotton bags), heat transfer (photographic quality, suitable for small batches), and dye sublimation (full-color printing on RPET/polyester). Gravure offers the lowest per-unit cost for orders over 5,000 pieces, while screen printing is most popular for cotton tote bags with 1-4 color logos.
How do you ensure product quality and what is your defect rate?
Every production batch undergoes our 5-stage QC process: incoming material inspection, in-process checks, pre-assembly inspection, final audit, and pre-shipment verification. This systematic approach maintains our defect rate below 0.3%. In the rare event of quality issues, we offer free replacement of defective products or credit toward your next order. Claims must be submitted within 15 days of receipt with photographic evidence.
Can you produce bags with specific sustainability certifications?
Yes. We offer GRS-certified RPET bags (made from 10-15 recycled plastic bottles per bag), GOTS-optional organic cotton tote bags, and FSC-certified packaging materials. All sustainability claims are backed by third-party certifications and transparent documentation. For brands requiring verified eco-credentials for retail compliance or marketing claims, we provide complete certification packages with every order.
What packaging and labeling options do you provide?
Standard packaging includes polybag packing with export cartons. We also offer custom packaging solutions including individual polybags with hang tags, branded tissue paper wrapping, custom carton printing with your logo, and barcode/UPC labeling for retail-ready products. All packaging materials can be produced with recycled or biodegradable options to align with your sustainability goals.
Do you offer discounts for long-term or repeat orders?
Absolutely. We value long-term partnerships and offer tiered pricing for repeat customers. Annual volume commitments of 50,000+ pieces qualify for preferred pricing, while partners ordering 100,000+ pieces annually receive dedicated production line allocation, priority scheduling, and extended payment terms. Contact our sales team to discuss a customized partnership agreement.
How do I prepare my artwork file for production?
We accept artwork in AI, PDF, PSD, or high-resolution JPG/PNG formats (minimum 300 DPI). For best results, provide vector files with Pantone color references. If you only have a concept or logo, our design team can create production-ready artwork at no extra charge. We provide digital mockups for your approval before any production begins, ensuring the final product matches your vision exactly.
What is your sample policy and how long does it take?
Samples of existing products are provided free of charge (shipping cost applies). For custom designs, sample fees range from $50-$200 depending on complexity, but are fully refundable against bulk orders over $5,000. Sample production takes 7-10 days, plus 3-7 days for international shipping via express courier. We recommend approving samples before mass production to ensure quality expectations are met.
Still Have Questions?
Our team is here to help. Contact us anytime and we'll respond within 24 hours.