Frequently Asked Questions

Find answers to common questions about our products, services, and ordering process.

What is your minimum order quantity (MOQ)?

Our standard MOQ is 500 pieces per item. For some products, we may accept smaller quantities with adjusted pricing. Please contact us for specific requirements.

How long does production take?

Typical lead time is 15-30 days after sample approval, depending on order quantity and product complexity. We'll provide a precise timeline with your quotation.

Can you provide samples?

Yes, we offer free samples for existing products. For custom designs, sample fees apply but are refundable upon bulk order. Sample lead time is 5-7 days.

Do you offer custom design services?

Absolutely! We provide full customization including size, material, color, printing, and packaging. Our design team can help bring your vision to life.

What payment methods do you accept?

We accept T/T (bank transfer), PayPal for small orders, and other secure payment methods. Terms are typically 30% deposit, 70% before shipment.

Do you ship internationally?

Yes, we export to 50+ countries worldwide. We work with reliable freight forwarders and can arrange shipping by sea, air, or express courier depending on your needs and timeline.

What certifications do you have?

Our factory is BSCI and ISO certified. We also comply with international environmental standards and can provide relevant documentation for EU and US markets upon request.

How do I get a quote?

Simply fill out our contact form or email us directly with your requirements including product type, quantity, customization needs, and target timeline. We typically respond within 24 hours.

Still Have Questions?

Our team is here to help. Contact us anytime and we'll respond within 24 hours.