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How to Place an Order
A streamlined 5-step process from inquiry to delivery, designed for B2B buyers worldwide.
Submit Inquiry
Fill out our contact form or email us with your product requirements, quantity, customization needs, and target timeline.
Receive Quotation
Our sales team reviews your requirements and provides a detailed quotation within 24 hours, including pricing, lead time, and shipping options.
Sample Approval
We produce samples for your review. Existing product samples are free; custom design samples are refundable upon bulk order confirmation.
Mass Production
After sample approval and deposit payment, production begins. Standard lead time is 15-20 days; during peak season (September-December) or for very large orders, it may extend to 25-30 days.
Quality Check & Delivery
Every batch undergoes 5-stage QC inspection. We arrange shipping via sea, air, or express courier based on your preferred terms (FOB/CIF/DDP).
Why Global Brands Choose Ecoway
Since 2009, we have been a trusted manufacturing partner for retailers, supermarkets, promotional agencies, and corporate buyers across 50+ countries.
Factory-Direct Pricing & Flexible MOQ
As a manufacturer with our own 8,000 m² facility in Wenzhou, China, we eliminate middleman costs and pass the savings directly to you. Our standard MOQ starts at just 500 pieces, making it accessible for small businesses and startups while still offering competitive bulk pricing for large enterprises.
Whether you need 500 custom tote bags for a local event or 100,000 reusable shopping bags for a national retail chain, our production capacity of 10+ million bags annually ensures we can meet your demand without compromising quality or delivery timelines.
End-to-End Customization & OEM/ODM Services
Our in-house design team supports full customization including bag dimensions (±2mm tolerance), material selection (PP non-woven, cotton canvas, RPET, jute, PP woven), printing methods (gravure up to 8 colors, screen printing, heat transfer, dye sublimation), handle types, and closure options.
We provide free mockup designs within 24 hours of receiving your artwork or concept. Pantone color matching ensures your brand colors are reproduced accurately across every production run, maintaining brand consistency for your retail or promotional campaigns.
Certified Quality & International Compliance
Our factory holds BSCI, ISO 9001:2015, ISO 14001:2015, and Sedex certifications. Products comply with REACH (EU), CPSIA and California Proposition 65 (USA), and FDA food-contact standards. We provide full documentation packages for your compliance records and retail audits.
Every production batch goes through our 5-stage quality control process: incoming material inspection, in-process checks, pre-assembly inspection, final audit, and pre-shipment verification. This rigorous system maintains a defect rate below 0.3% across all product categories.
Reliable Global Shipping & Trade Terms
We offer flexible trade terms including FOB Ningbo/Shanghai, CIF, and DDP to major markets. Our logistics team coordinates with trusted freight forwarders to arrange sea freight (most economical for bulk orders), air freight (faster delivery), or express courier (urgent samples and small orders).
Peak season runs September through December when lead times may extend to 25-30 days. We recommend placing orders 6-8 weeks in advance during this period. For off-season orders, standard 15-20 day production plus shipping time applies. Real-time order tracking is provided from production start to final delivery.
Ordering & Procurement FAQ
Quick answers to the most common questions from B2B buyers.
What is the minimum order quantity (MOQ)?
Our standard MOQ is 500 pieces per item for most product categories. For highly customized designs with specific material or printing requirements, the MOQ may be 1,000 pieces. We can discuss flexible options for trial orders and long-term partnership arrangements.
How long does the entire ordering process take?
The complete timeline from inquiry to delivery typically ranges from 4-8 weeks. This includes 1-2 days for quotation, 7-10 days for sample production and approval, 15-20 days for mass production (25-30 days in peak season), and 7-30 days for shipping depending on your chosen method (express, air, or sea freight).
What payment terms do you offer?
We accept T/T (bank transfer) as our primary payment method, with standard terms of 30% deposit upon order confirmation and 70% balance before shipment. For established partners with order history, we can negotiate extended payment terms. PayPal is available for small sample orders.
Can you match my brand's Pantone colors exactly?
Yes. Our factory is equipped with Pantone color matching systems for both printing and material dyeing. We produce color strike-offs for your approval before mass production begins, ensuring your brand colors are reproduced with ±1 Delta E accuracy across every production run.
Do you provide certification documents for retail compliance?
Absolutely. We provide complete documentation packages including BSCI audit reports, ISO certificates, SGS test reports, REACH compliance declarations, and material safety data sheets. These documents are essential for retail buyers, Amazon sellers, and corporate procurement departments.
What happens if there are quality issues with my order?
Our 5-stage QC process maintains a defect rate below 0.3%. In the rare event of quality issues, we offer free replacement of defective products or credit toward your next order. All claims must be submitted within 15 days of receipt with photographic evidence. We stand behind every batch we produce.
Our Sustainability Commitment
At Ecoway, sustainability is not just a marketing claim — it is embedded in every aspect of our manufacturing process. Our factory achieves a 95%+ material utilization rate through precision cutting technology and systematic waste recycling. All PP production waste is collected, reprocessed, and reintroduced into the production cycle, ensuring zero landfill contribution from our manufacturing operations.
Our product portfolio is specifically designed to replace single-use plastic bags. With an annual output exceeding 10 million bags, we help our clients collectively eliminate millions of disposable plastic bags from the global waste stream each year. We actively invest in LED factory lighting, water recycling systems for printing operations, and energy-efficient production equipment to minimize our carbon footprint.
For brands seeking verified sustainable sourcing, we offer GRS-certified RPET bags made from 10-15 recycled plastic bottles per bag, GOTS-optional organic cotton tote bags, and FSC-certified packaging materials. Every sustainability claim we make is backed by third-party certifications and transparent documentation available for your compliance records.